Nanming makes efforts to enhance administrative service efficiency

Throughout this year, the Nanming District Administrative Service Center in Southwest China's Guizhou province has been implementing innovative measures to continuously elevate the efficiency of its administrative services, yielding successful results.

Statistics from the center shows that in the first four months of this year, the Nanming District Administrative Service Center's offline service windows accommodated approximately 210,000 visits from the public and businesses.

The satisfaction rate among the public and businesses towards the center's administrative services reached nearly 100 percent, with an "extremely satisfied" rate of about 99.3 percent. This marks a significant increase of approximately 59 percentage points compared to the same period last year.

Additionally, the center received 108 written compliments and messages from the public and businesses.

In its efforts to improve, the center has been focusing on enhancing their service experience through the "Service Experience Optimization Project."

By implementing initiatives such as "Director Visits to the Hall" and employing service experience officers, the center has successfully identified and resolved 21 key issues and bottlenecks in service delivery.

They have continuously optimized their service windows, adding another seven comprehensive service windows this year, the highest number in the province. They have also increased the number of consultation assistants and online application support staff by eight.

They have also introduced eight self-service application kiosks and appointed a "Lobby Manager" on each floor. This manager is responsible for providing attentive and considerate services to the public during peak service hours by managing online and offline queues, conducting preliminary document reviews, and maintaining order through mobile service approaches.

Simultaneously, the center has initiated regular satisfaction surveys and performance monitoring, establishing a daily feedback mechanism to gauge the satisfaction of the public and businesses. Customer satisfaction has been set as the "highest standard" for evaluating the effectiveness of their work.

They have also facilitated feedback channels through QR code evaluations at service windows, suggestion books, and a dedicated complaint hotline.