The taxation authority of the Guiyang Economic and Technological Development Zone (GETDZ) has continuously improved its efficiency for taxpayers and optimized its service models.
GETDZ is located in Guiyang, capital of Southwest China's Guizhou province.
However, with the rapid advancement of taxation handling affairs, special people and the elderly who do not use self-service equipment and smartphones are facing information barriers in taxation and payment.
For this, a comprehensive service window has been set up at the tax service hall. Special groups and the elderly who come to pay taxes are guided throughout the process.
The service hall provides policy explanations, dialect services, multi-channel payment, and hands-on guidance.
In addition, the tax service hall is equipped with a dedicated person at the entrance to perform manual registration for special people and the elderly who do not use smartphones and provide one-on-one guidance to special groups and the elderly to help them use mobile APPs to complete business online.
Taking into account the possible needs of the elderly, people with mobility impairments, and people with communication difficulties in the tax processing process, complete tax processing auxiliary facilities are offered as well.
These include special passages, mother and baby rooms, reading glasses, magnifying glasses, umbrellas, medicine boxes, medical disposable masks, and disinfectants.