Wudang enhances government services with smart applications

The Wudang District Government Service Center has launched three smart government service applications: Cloud On-site Inspection, Cloud Service Desk, and Smart Application Check. By using digital technology, streamlining procedures, and improving service management, these applications have already handled 650 cases, reducing the time and number of trips required for businesses and residents.

Cloud On-site Inspection uses real-time audio and video communication, location services, electronic signatures, and full-process recordkeeping, allowing officials to conduct inspections remotely, meaning that applicants no longer need to wait for an inspector to visit in person.

"I applied in the morning and completed the video call in the afternoon. Cloud On-site Inspection is really efficient," said Lu Kefen, owner of Kefen Restaurant in Wudang district, who obtained a food business license through the application.

Cloud Service Desk provides remote assistance and application services, allowing government officials to use video calls and screen sharing to guide applicants through forms and review documents in real time, streamlining the process from consultation and application to evaluation.

Available through the Enterprise Services section of the Guizhou Government Services Online platform, Smart Application Check lets applicants check their materials before submission, helping users identify missing or non-compliant materials in advance. It currently covers seven types of administrative matters, including food business licenses, small catering businesses, and fireworks and firecrackers, reducing repeated submissions caused by incomplete or incorrect materials.