Service center at Yunyan hospital enhances healthcare experience

The one-stop service center of the Yunyan District Second People's Hospital in the district of Guiyang, capital of Southwest China's Guizhou province, is committed to providing patients with a premium healthcare experience.

The center integrates multiple services such as appointment bookings, outpatient and inpatient services, medical insurance services, consultations, complaint handling, and volunteer services.

It also provides patients with outpatient triage guidelines, department guidance, medical insurance policy consultations, medication and processing for chronic diseases, self-service printing of examination reports, and outpatient payments.

To improve the overall healthcare experience, the service center is fully equipped with emergency medicine kits, disposable cups, umbrellas for the needy, sewing kits, and reading glasses. It also offers a lost and found service.

Moving forward, the hospital will focus more on the needs of patients and explore and optimize the various functions of the service center, providing patients with comprehensive and high-quality services.